Musings of Dan

DANIEL LINDER

STRENGTHS

• Excellent troubleshooting skills with a talent for problem determination and resolution.
• Experienced in the design and implementation of all aspects of computing systems and networks from the requirements of a secure, highly redundant, fault-tolerant data network and server configuration down to the specifications of a simple workstation.
• Effectively works with people of all skill levels from high-end programmers and system administrators, to beginning users and new customers
• Exceptional combination of technical and communication skills, plus a strong work ethic and attention to detail.

SKILLSET

Extensive background in a wide variety of computing fields from workstations to servers, to LANs and WANs, to programming in Perl, C, PHP, and HTML.

Technology Background

Employment

Maryville Technologies
Omaha, NE - Dec 2003 - Present - www.Maryville.com

• Primary Support and Developer - eNav
  • Overview
    
    • eNav is a client-based server configuration and monitoring system used by many Fortune 500 companies.
    • • Maryville eNavigator information
    • Both agent and server are written in scripting languages native to the platform.
  • Achievements
    
    • By carefully working with customers and following good programming methods, I successfuly reduced customer support requests by 90% in first 12 months.
    • I increased performance of the server processing code by rewriting main processing engine to support multi-tasking. Speed increases are nearly linear with the addition of processor cores without greatly increasing the RAM requirements.
  • Lessons learned
    
    • Working on this project has been personally satisfying for a number of reasons.
    • Early on, many customers positive change in attitude after making substantial and visible advancement toward resolving their issues was a big part of the continued success of the projet.
    • The ongoing ability to work with customers and vendors to increase the reporting and data gathering abilities of the tool have allowed us to grow the customer base substantially.


• Lead Support Engineer - Maryville Solutions Support
  • Overview
    
    • Provide support to customers on numerous products by Hewlett Packard, BMC, CA, and Maryville eNav.
  • Achievements
    • Consistently achieving 95% satisfaction rating of 10/10 across multiple areas including knowledge, responsiveness, and communication
  • Lessons learned
    • This position has taught me that I am more adaptable to new technologies and situations than I expect.
    • From a heightened sense of responsibility to my customers, I don't back down from technical problems unless the implementation details are un-supportable by the customer temselves.
    • I attack them headlong and utilize all resources at my disposal.

IPRevolution, Inc. (now CoSentry)
Omaha, NE - May 2000 - Dec 2003 - www.CoSentry.com

• Senior Network Engineer
  • Overview
    
    • Support day-to-day customer needs while ensuring stability, security, and performance for all customers.
  • Achievements
    
    • Designed, configured, and built the core networking and server systems for the data center during initial construction.
    • Lead migration of all customers to new IP range for ARIN migration.
    • Designed and tracked security configurations for servers and network equipmnet.
    • Managed DNS servers and configurations for customers. Automated the update process to allow junior engineers to handle most customer update requests.
  • Lessons learned
    
    • It was at this job that I really learned to employ the "3 AM" rule (a KISS rule): Keep solutions simple enough to debug them at 3 AM. All too many solutions that involve complicated solutions are a challenge to fix when they are not working.
    • The team I worked with in this job has been the most cohesive and most complimentary team I've had the pleasure to work with. Many of us had been friends for a long time, but it was only while working here that our individual talents were shown to both mesh well together and enhance the others abilities.